Adding an N/A (Not Applicable) option gives the respondent a choice to opt out of the question if the answer options are not relevant to them, instead of choosing imprecise answer.

Adding an N/A Option

An N/A (Not Applicable) can be added to the following question types:

1. Ranking
2. Star Rating
3. Matrix/Rating Scale
4. Multiple Choice
5. Dropdown
6. Multiple Textboxes

To add an N/A (Not Applicable) option to a Ranking question:

1. Go to the Design Survey tab.
2. Click right next to the Ranking question to add a new question or click Edit to modify the existing one.
3. Tick the next to Add a N/A column below the answer option fields.
4. Click Save.

To add an N/A (Not Applicable) option to a Star Rating question:

1. Go to the Design Survey tab.
2. Click right next to the Star Rating question to add a new question or click Edit to modify the existing one.
3. Tick the next to Add a N/A column below the answer option fields.
4. Click Save.

To add an N/A (Not Applicable) option to a Matrix/Rating Scale question:

1. Go to the Design Survey tab.
2. Click right next to the Matrix/Rating Scale question to add a new question or click Edit to modify the existing one.
3. Under the Columns section, hover over to the last column option and click to add another column.
4. Label the column with N/A for Not Applicable.
5. Click Save.

To add an N/A (Not Applicable) option to a Multiple Choice question:

1. Go to the Design Survey tab.
2. Click right next to the Multiple Choice question to add a new question or click Edit to modify the existing one.
3. Under the Responses section, hover over to the last answer option and click to add another option.
4. Label the answer option with N/A for Not Applicable.
5. Click Save.

To add an N/A (Not Applicable) option to a Dropdown question:

1. Go to the Design Survey tab.
2. Click right next to the Dropdown question to add a new question or click Edit to modify the existing one.
3. Under the Responses section, hover over to the last answer option and click  to add another option.
4. Label the answer option with N/A for Not Applicable.
5. Click Save.

To add an N/A (Not Applicable) option to a Multiple Textboxes question:

1. Go to the Design Survey tab.
2. Click right next to the Multiple Textboxes question to add a new question or click Edit to modify the existing one.
3. Under the Responses section, hover over to the last answer option and click to add another option.
4. Label the answer option with N/A for Not Applicable.
5. Click Save.