The Net Promoter^® Score (NPS) question allows you to evaluate your company’s performance. Your NPS represents the net percentage of your customers who are promoters of your company and brand.

Creating a Net Promoter Score Question

To add this question type:

1. From the BUILDER section, click +Add button next to the Surview Promoter Scale question type.
2. Hover over the question and click Edit.
3. Modify the question as per your requirement.
   Note: Usually an NPS question has same language [i.e. How likely is it that you would recommend this company to a friend or colleague?]
4. Configure any additional options and settings.
5. Click Save.

Additional Options and Settings for Net Promoter Score question type

Under the Options, Move and Copy tabs, you can make additional customization to your survey questions in the following ways:

• Options – require an answer to a question.
• Move – this setting allows you to move a question to your desired position.
• Copy – this setting allows you to make a copy of a certain question.