Once you sent your Email Invitation, you can follow up with your contacts that haven’t taken your survey yet or thank those who have responded by sending reminder and thank you emails.

Through email invitation tracking, you can monitor the actions of your recipients and choose among them who to send reminder or thank you emails.

Send a Reminder Email

To get more responses, send a reminder email to follow-up your respondents who haven’t completed your survey.

To send a reminder email:

1. Go to Collect Responses tab.
2. Select the Email Collector you want to send a reminder email.
3. In the Overview tab, locate the Send Reminder option below the Responses chart.
4. Select the recipients you want to remind:
   • Remind not responded (number of respondents)
   • Remind partial responses (number of respondents)
5. The recipients you have chosen will be selected automatically in the Send To field.
6. Modify the Subject or click Edit to edit the message body. (Optional)
7. Click Next and review the collector settings.
8. Then click Next again.
9. Choose to Schedule a later date and time to send or Send Now to send immediately.

Send a Thank You Email

Thank respondents for taking the time to complete your survey by sending a Thank You Email. This option is different from Custom Thank You in the collector settings and is available only in Email Invitation collector.

To change the sender email address:

1. Go to Collect Responses tab.
2. Select the Email Collector you want to send a thank you email.
3. In the Overview tab, locate the Send Thank You option below the Responses chart.
4. Select the recipients you want to remind:
   • Thank all responded (number of respondents)
   • Thank completed responses (number of respondents)
   • Thank partial responses (number of respondents)
5. The recipients you have chosen will be selected automatically in the Send To field.
6. Modify the Subject or click Edit to edit the message body. (Optional)
7. Click Next and review the collector settings.
8. Then click Next again.
9. Choose to Schedule a later date and time to send or Send Now to send immediately.

You can always check the activities you’ve done in the Message History of the Overview tab.