Once you have purchased one of our paid plans, you have the choice to renew, cancel, or delete your Surview account anytime. Just follow the procedures below or contact our sales team for assistance.
Downgrading Your Surview Account to a Free Plan
When your account has downgraded to a free plan, certain payable features continue to work in live surveys, but some may be restricted such as number of collectors available and filters in analyze stage.
File Upload Question
The File Upload question lets respondents attach files in support to their response. This question type allows you to have your respondents upload a file or a document as part of their survey response.
After I downloaded my exports, where do they go?
We store a copy of your exports for 14 days so that they can be readily downloaded again.
Exporting Data of an Individual Question
Sometimes all you need is just one person’s response or data of an individual question.
PDF Exports
Survey results can be exported as PDF. Summary Data format shows the response counts, percentages and charts for each question.
XLS (Excel) Exports
Survey results can be exported as an XLS spreadsheet and can be opened in Excel. Exported files are ready to be downloaded from the Data Exported window.
Share your Survey Results
Once you’re done analyzing your data, it’s time to share your survey results. By using rules, you can create custom reports to share to other people.
Exporting Examples
If you want to see how an export looks before deciding the export format is right for you, try exporting some available examples we have.
Exclude Respondents who Skipped Questions
To exclude respondents who skipped questions, create a Filter by Question and Answer with every answer option to that question included as the filter criteria.