After you've designed and checked your survey, choose one from many collectors available to send out your survey and collect responses.
A collector is a means to distribute your survey to respondents and collect responses. The collector type you choose determines how your survey will reach your audience.
We offer 10 collector types, namely: Email, Web Link, Social Media, Offline Surveys, Mobile Embed, Website, Manually, Phone Surveys, WhatsApp Surveys and Targeted Audience. In addition to these you can also enter the responses manually.
You can use the Email collector to create an email distribution list. You can also customize the invitation message; schedule the delivery and manage/track your survey respondents.
The Web Link collector generates a survey URL through which all respondents can access the survey. This collector allows you can send or post the survey anywhere you'd like.
With Social Media collector you can post your survey on Facebook, Twitter, and LinkedIn. Create a link to post to your Facebook, Twitter, and LinkedIn wall, or to send to your friends and survey respondents.
Website collector allow you to: Embed the survey on your site; Create a survey popup; Create a popup invitation to take the survey
Integrate your surveys and responses directly in your mobile app for customer feedback about their in-app experience.
You can use offline survey collector anytime and anywhere with our Surview Everywhere mobile app. This collector allows you to collect responses on field or offline responses without internet or any data connection.
We will identify and arrange targeted audience / respondents on your behalf.
Collectors are being used to send surveys and collect responses. Each collector type have different sets of settings that's why they work differently.
Once you finish creating your survey, you have to choose a collector to send and collect responses. Respondents can check the survey status if Open or Close.
Respondents can take your survey for more than once if you allow multiple responses in a survey. This collector setting is useful if you collect responses from respondents on a shared device such as computer, laptop or tablet based surveys.
Create a Custom URL ending of Web Link and Social Media Collectors to make the link more related to your survey, respondents and organization.
You may allow the respondents to edit their surveys by enabling the survey Response Editing option from collector settings or turn it off to prohibit them from changing their responses.
This setting allows you to set certain survey response limits for your survey respondents. Once those required responses are received, the survey will automatically close.
Add a Custom Thank You to the end of your survey to express your gratitude to the respondents who have participated in your survey.
You can choose what your respondents see after they complete your survey by customizing the Survey End Page in a collector setting.
You can control who can take your survey by using an IP restrictions & password protection options from the collector settings.
Set a cutoff date and time to your survey to schedule when a specific collector will close and stop accepting responses. If you have multiple collectors, you need to set the Cutoff Date and Time for each collector separately.
Use custom disqualification option to redirect your respondents to a specific page or link after choosing a particular answer that disqualifies them from your survey.
To achieve reliable results from your survey, you need relevant respondents who reply to your survey with genuine opinions. With buying responses with Surview audience, you can target specific group of people / audiences, launch your project, and get your answers within days.
There are a lot of ways to track respondents in Surview. By default, the IP addresses of the respondents are being tracked in most collector types.
Anonymous Responses is a collector's setting that gives you options whether not to track or save respondent's identity in survey results.
Email invitation tracking allows you to monitor the actions of your respondents towards the survey sent via email. You can check whether your recipients opened your invitation, clicked through to the survey, responded to your survey, or opted out of your survey in the Overview tab of the collector.
By default, when someone responded to your survey, their IP address is recorded as metadata with your survey results in analyze results tab.
You can use the Email collector to create an email distribution list. You can also customize the invitation message; schedule the delivery and manage/track your survey respondents.
Create custom email invitation and track who responds. In composing email invitation, you can customize the subject and the message body. Send follow up reminders to those who haven't responded.
Add recipients to email invitations via CSV, GMail, Outlook or manually import your file. You can also type in your recipients' email addresses directly in the Send To section.
Email invitation tracking allows you to monitor the actions of your respondents towards the survey sent via email. You can check whether your recipients opened your invitation, clicked through to the survey, responded to your survey, or opted out of your survey in the Overview tab of the collector.
In Email Invitation collector there are certain limits when it comes to sending emails, importing contacts and character limits.
The Sender email address is the contact information through which respondents will receive a survey invite and what the respondents can see in the From field of your email invitations.
Once you sent your Email Invitation, you can follow up with your contacts that haven't taken your survey yet or thank those who have responded by sending reminder and thank you emails.
Analysis of survey results is a real-time experience in Surview. As soon as respondents start submitting their responses you can start analyzing survey results. It's a great idea to check through the summaries for each question to get a feel for how people have responded.
The Summary page of your Surview account displays an overview of your survey design, information about the collector and the details of the responses.
Once the survey has been sent, it is considered to be live. If there’s no responses collected yet, you can fully edit the survey.
You may allow the respondents to edit their surveys by enabling the survey Response Editing option from collector settings or turn it off to prohibit them from changing their responses.
These are the design & character limits of the survey to keep in mind in creating your surveys.
If you're supposed to take an online survey but you don't have the survey link or URL, contact the survey creator who asked you to take the survey to send you the survey link or the URL.
When you clicked on a survey link and saw that responses had already been selected or submitted, then the Response Editing option has been enabled in the survey and the Multiple Responses has been disabled in Answer Editing.
The anonymity of the responses will depend on the preference of the survey-makers. They can choose whether to collect responses anonymously or to track respondents.
Firstly, ensure that you have sent out the correct survey link to your respondents. Links are character and case sensitive, so the links could be broken if an extra space or lower-case letter has been used instead of an upper-case letter.
The responses are being recorded in the Analyze Results section of your survey when the respondents click the navigation buttons Next and Done.
Can the respondents answer the same survey multiple times? In Surview, we made it possible. Check out the following options here.
Why do surveys time out or not completely loading a page? A survey design with a lot of long questions, answer choices or images on a single page can cause problems in loading time.
Survey responses can be saved and be completed later if the survey maker has set the Collector settings to allow respondents to edit their responses.
When you opened the survey link and there were answers selected or written already, then the survey maker has turned on the Response Editing option and has turned off the Multiple Responses option.
Once you have send out the correct survey link correctly to the correct respondents then rest assured that the responses are saved and recorded in the Analyze Results section of your survey
Questions that respondents didn't answer are marked skipped in the Analyze Results section.
If the Forced Ranking option is enabled on a Matrix / Rating Scale question and the respondent is trying to choose the same column choice for a different row, the previous answer choice will be deselected.
Depending on the question settings, closed-ended question types will either have round radio buttons or square checkbox buttons.